Rikols

SMS Notifications

Keep your drivers informed automatically

Your drivers receive instant notifications when their vehicles have recalls - no more missed safety alerts or compliance issues.

When recalls are found for your fleet, Rikols automatically sends SMS messages to the drivers of affected vehicles. Simple, fast, effective.

What Your Drivers Receive

Message Format

Your drivers receive clean, simple messages like this:

Hi Sarah Johnson, you have 2 open vehicle recalls. View details: https://app.rikols.com/dashboard

Message Details

  • Personal greeting with driver's name
  • Recall count for all their vehicles combined
  • Direct link to your dashboard for full details
  • One message per driver - no spam, just essential information

Delivery Schedule

SMS notifications are sent based on timing agreed with Rikols - this ensures:

  • Optimal delivery times for your organization
  • Coordinated communication across your fleet
  • No unexpected message floods to your drivers
  • Consistent timing your team can rely on

Smart Driver Grouping

Rikols intelligently groups notifications by driver:

  • Multiple vehicles? One message covers all their recalls
  • Multiple departments? Single notification for all assigned vehicles
  • Recent updates? Only sends when there are actual changes

Track Delivery Success

Monitor your SMS notification performance in the dashboard:

Delivery Statistics

  • Total sent - Messages delivered to drivers
  • Delivery rate - Percentage successfully delivered
  • Failed messages - Issues that need attention
  • Recent activity - Latest notifications sent

Message History

View complete SMS logs including:

  • Driver names and phone numbers
  • Message content and delivery times
  • Delivery status (sent, delivered, failed)
  • Error details for failed messages

Troubleshooting Delivery Issues

If messages aren't being delivered:

  • Check phone numbers in your vehicle upload files
  • Verify driver information is complete and accurate
  • Contact support - we'll help resolve delivery issues quickly

Getting Started with SMS

Prerequisites

  1. Upload vehicle data with driver phone numbers included
  2. Ensure phone numbers are properly formatted (US/international supported)
  3. Wait for scheduling - notifications begin based on your agreed timing

Phone Number Requirements

For best delivery results:

  • Include area codes for all US numbers
  • Use standard formats like (555) 123-4567 or 555-123-4567
  • Verify accuracy - incorrect numbers = missed notifications

Business Benefits

Improved Safety Compliance

  • Instant awareness - drivers know about recalls immediately
  • Reduced liability - documented notification trail
  • Faster repairs - drivers can schedule service promptly

Operational Efficiency

  • No manual calling - automated driver outreach
  • Consistent messaging - professional, standardized communication
  • Time savings - focus on repairs, not notifications

Better Tracking

  • Delivery confirmation - know which drivers were notified
  • Response monitoring - track which recalls get attention
  • Audit trail - complete record for compliance reporting

Privacy & Security

Your driver data is protected:

  • Secure delivery via encrypted SMS service
  • Privacy compliant - only recall-related information shared
  • No data selling - your driver information stays private
  • Minimal messaging - only essential safety information

Best Practices

  • Keep driver info updated - accurate phone numbers = successful delivery
  • Regular data cleanup - remove old drivers and update contact information
  • Monitor delivery stats - check dashboard weekly for any issues
  • Coordinate with your team - let managers know when notifications are sent

Common Questions

Q: How often are SMS notifications sent? A: Based on the schedule agreed with Rikols - typically when new recalls are discovered or during regular update cycles.

Q: Can drivers reply to SMS messages? A: Drivers should use the dashboard link provided in messages for full recall details and updates.

Q: What if a driver changes phone numbers? A: Update their information in your next vehicle data upload, and future notifications will use the new number.

Q: Do drivers get multiple messages for multiple recalls? A: No - each driver receives one message summarizing all their open recalls, preventing message overload.

SMS notifications work automatically once your vehicle data includes driver phone numbers. Your drivers will thank you for keeping them informed about their vehicle safety!